Shipping

Shipping costs vary depending on the area (see areas table). Shipments within Italy are free for orders over 40€.
Import taxes might be applied by the country of delivery and, if any, they will be charged to the customer. Any extra costs for stops, re-delivery, and any other extra services agreed directly with the courier for the delivery of the goods are charged to the customer. Upon delivery of the goods by the courier, the customer is required to check that the packaging is not damaged, wet or altered, including the sealing materials. Any damages must be immediately reported to the courier in charge of the delivery: for clear and substantial damages, the goods must be returned to the sender by writing “damaged goods” on the document enclosed or, in the case of suspicion of damages, acknowledging receipt of goods while adding the writing “Suspicion of damage – goods unchecked” on the shipping statement. Labco should always be informed by email at the following address: desk@labco-cosmetics.com.

Returned goods

The right of withdrawal is regulated by law. The customer – end user (i.e. a person who buys goods for purposes not related to professional activity, making therefore a purchase without indicating a VAT number in the order form) has the right to withdraw from the purchase contract for any reasons. To exercise this right, the customer must send a notice to Labco SRL within 10 working days, with effect from the date of delivery of the goods. Such notice shall be sent by REGISTERED mail with return receipt addressed to Labco SRL, Via Corsica 2/17 – 16128 Genova, or with an email to PEC address: labco@legalmail.it .

The return of any item will be accepted, as long as it is intact and in the original packaging. The full amount will be reimbursed, excepted shipping costs that are borne by the customer (as provided for by law). After having expressed the intention to exercise the right of withdrawal with the communication mentioned above, the customer will send back the product (freight prepaid by the sender) to Labco SRL, Via Corsica 2/17 – 16128 Genova . After having checked the integrity of the goods, the reimbursement will be made following the method chosen by the customer in the related communication: either by refund on your credit card or Paypal account or via bank transfer.